The Verbal and Computer-Mediated Communication


TheVerbal and Computer-Mediated Communication

TheVerbal and Computer-Mediated Communication

Theimportance of verbal skills in communication

Inmost cases, we use verbal communication as a means either to passinformation or to inform other people of what we want i.e. thegrievances and needs or to pass on knowledge. However, there areindividuals who do not articulate certain words clearly, and oftenthe words they speak are misinterpreted. The verbal communication,therefore, is used to clarify the misunderstanding and to give fullinformation about the missing points. One can also use verbal skillsto correct a wrong. “I am sorry” is one of the powerful wordsused to correct when an individual has wronged someone and is moreeffective than an action. Others can use it as means of persuasion,stimulates creativity and thought, create chances for debates, andbind two or more people in a relationship. Robert (2002) states thatthe survival of species rely most on howthey communicate effectively, and the quality of their socialinteraction work best on how they can communicate.Identifyat least two strategies for improving your verbal communication.

Thereare various strategies that one that builds to improve verbalcommunication. First, individuals need to control his or her tone. Weneed to ask ourselves if the toneused while passing information sound pleasant and agreeable,appealing or comes out as sarcastic, rude formal or ironic in nature.Recognizing tone usually become difficultbecause many tend to listen from their point of view and conclude ontheir own (Bevan&amp Sole, 2014).We, therefore, should practice reading documents or speak loudlybefore we deliver the actual message. Secondly, we should encourageanopenfeedback. In every organization, accurate information forms the keyto an effective communication. People at all levels of organizationshould begivenchanceto give their feedback, and the programs used should accommodate allindividuals to share their ideas that bring improvement to anorganization.

Explainhow you can use these skills toimprove and enhance your computer-mediated communication (CMC).

Computer-mediatedcommunication can beusedas a tool to solve conflicts. Often, when there is misunderstandingthat erupt when the verbal skills communication arenot interpretedcorrectly, then Computer-mediated communication (CMC) serves best tocreate a neutral ground for the two. Whenever two parties areoverwhelmed with emotions, or physiologically aroused when having averbal communication, the parties should take a break from verbalcommunication but their discussion can be influenced further usingthe computer-mediated communication. If one realizes that his tonewould never appeal the opponent, he or she will choose CMC as a modeof communication (Spitzberg,2006).


Bevan,J. L., &amp Sole, K. (2014). Making connections: Understandinginterpersonal communication (2nd ed.). San Diego, CA: BridgepointEducation, Inc.

Robert,M. K. (2002).“The Psychology of Verbal Communication.”International Encyclopedia of the Social and Behavioral Sciences.

Spitzberg,B. H. (2006). Preliminary development of a model and measure ofcomputer-mediated communication (CMC) competence. Journalof Computer-Mediated Communication,11(2), 629-666.