Question 1


Good leadership is characterized by the capability to have a teamworking together with minimal conflict. A team, already formed, mayfind it difficult to accept a new member. Hence, the leader does notjust perform the role of leading the team, but facilitating theacceptance of a new worker. The leader needs to use a collaborativestyle when dealing with teams. The method encourages the members onthe importance of working together, which includes with new members,to meet the team objectives. Through collaboration, the leaderaddresses the issue of the new employee openly informing on why theteam needs a new member.

Employees may reject a new member when they feel that the employeemay take over their role. Hence, the leader needs to be effective incoordination of tasks (Zaccaro, Rittman &amp Marks, 2001). All teammembers must be aware of their specific contribution in the team.This avoids conflicts of interests, where members may compete for aspecific role. Since the leader is responsible for directing theteam, then they should assign tasks and match them up to everyindividual in the team. Coordination involves standardizing how everymember contributes, and mostly how the new member will be ofsignificance to the team.

The leader may facilitate acceptance through conflict resolution. Italso regards to the reconciliation of disagreements amid teammembers. The leader facilitates peaceful resolution of disagreementsby resolving conflicts as soon as they arise. Once the leader sensesthat team members depict contempt towards the new employee, then theimmediate action should be to mediate the conflict (Zaccaro, Rittman&amp Marks, 2001). Resolving conflicts means that the leader willhave to listen a lot to the issues the team raises and solve theissues.

An effective leader creates teams, which work in unison. Theintroduction of a new member may be a conflict that distracts theteam, reduces their motivation and in some cases could result inanger hence, the need for a conflict management technique to ensureacceptance of the new member. The leader achieves trough encouragingconsequential communication amid team members resulting inclarification of why the new member will work with the team, rolesand ensure cooperation.

Question 2

In the scenario, it is apparent that the nurses are sure of whatthey want from the issue at hand. The leader deems it a good idea forthe staff nurse to be involved in community nursing in a high crimearea. The staff nurse is reluctant on taking the responsibilitybecause they feel that their security will be at risk. The scenariois an example of a conflict amid a leader and staff nurse, whichdepicts the significance of effective conflict management approachesto resolving the conflict.

Resolving the conflict begins by talking about the issue. Althoughthe leader and staff have not made any conclusions concerning theissue, a step has been made in finding a resolution. This is becauseboth parties have met face-to-face and been able to express theirconcerns. Hence, each is aware of the other’s issues, resulting inactive exchanging of ideas. Next is thinking the issues through(American Sentinel University, 2011). After meeting and makingsuggestions on what to do, it is important to spare time to thinkover the suggested resolutions. The leader may discuss the issue withother nurse leaders that have solved such a problem and find out howthey managed. This assists in further clarification of the issue. Thestaff nurse has already declared her intention of talking the issueover with the husband. Thus as both individuals meet again, both willbe in control of what they want and sure about their feedback on theconflict.

Compromising as a conflict management approach applies in thescenario. It regards to the bargaining procedure, which frequentlyleads to a less-than-ideal resolve as compromises are made.Compromise involves one individual foregoing something to ensureadvantage for the other. It is not possible for the staff nurse tocompromise their security in fulfilling their assignment (AmericanSentinel University, 2011). The leader will create a compromisethat benefits the nurse. Providing security is one compromise.Another may be increasing the salary of the nurse to motivate theirpossibility of taking the assignment. The nurse may also be assignedan assistant to accompany them during their duties in the high-riskarea. Thus, the nurse might feel more secure that they are not sentto risky areas on their own and the fact that they have back upreduces the apprehension.

A different approach is collaboration between the leader and nurse.The objective is to create a mutual solution because both interestsare too significant to compromise (American Sentinel University,2011). It is not possible to avoid providing care to sick personsfrom Iron Ridge, despite the place being unsafe. Yet, it is notpossible to compromise the safety of the nurse on the premise thatthe assignment must be executed. Collaboration entails high levels ofassertiveness, as well as cooperating as the parties endeavor tocombine their insights and solve the problem.


American Sentinel University. (2011). Nursing strategies:common tactics for managing conflict. Retrieved from: common-tactics-for-managing-conflict/

Zaccaro, S. J., Rittman, A. L &amp Marks, M. A. (2001). TeamLeadership. The Leadership Quarterly, 12, 451-483.