Management by Walking Around


Managementby Walking Around

Managementby Walking Around

Managementby walking around (MBWA) refers to a controlling technique in whichthe manager spends a significant amount of their regular time in thework area, and interacts directly with the employees (Mukherjee,2009). The direct way of interaction and exchanging informationprovides the managers with an opportunity to understand differentaspects of the organization. MBWA enables the manager to bypassvarious levels of the hierarchy in the organization hence, gainingbetter and meaningful access to information which may otherwise havea chance of getting filtered and distorted.

Organizationalhierarchies create a bureaucratic system through which informationflows from the top management to the junior-most employee and viceversa. Some of this information may not even reach the desk of themanager depending on its significance to the overall work of theorganization. For example, information touching on the workingconditions and welfare of ground workers may not be communicatedeffectively to the manager. Therefore, finding time to interactdirectly with the employees provides a first-hand view of theirindividual and collective needs.

Amanager who engages in MBWA would possibly watch the way employeesinteract with each other in line with firm objectives. They wouldwant to understand the extent to which employees adhere to the workethics of the organization. In the event that they note particularimproprieties, formal communication through meetings would sensitizeemployees to adhere to the organization’s intended operationstandards. If the manger notes great work by employees, formalcommunication about it would motivate employees that the managerknows about their efforts.

Someof the questions that a manager can ask while engaging on MBWA are:

  1. What are some of the challenges employees face while implementing company strategy?

  2. What are the equipments they need to do the job better?

  3. Are there any general concerns to be raised?


Mukherjee,K. (2009). Principlesof management and organizational behaviour.New Delhi: Tata McGraw-Hill.