IMPROVING HEALTH LEADERSHIP SKILLS IN NORTH EAST FLORIDA HOSPITAL

IMPROVINGHEALTH LEADERSHIP SKILLS IN NORTHEAST FLORIDA HOSPITAL

KhalidAlqahtani

U20439003

USF

4– 2016

Tableof Contents

Page

1- Introduction

1.1Statement of the Problem………………………………………..

1.2Objectives of the Management Study………………………

1.3 Review of Relevant Literature………………………………..

2-Methods

2.1Methods……………………………………………………..

2.2Time Table for Management Study…………………………

3-Results…………………………………………………………………………………….

4-Conclusions……………….……………………………..……………

5-References………………………………………………………………………………..

6–Appendices

ProblemStatement

Forthe last few years, the working conditions in NEFSH have continuouslydeteriorated. This phenomenon has beenattributedto various reasons such as apoorworking arrangement that include enumeration. The employee turnoverrate, which is an indicator of poor working conditions increased.This hasled various stakeholders intoassessing other option, especially on the need to improve leadershipskills.

Objectives:

Theobjectives of this study are:

  1. To define the required skills of director-levelleaders.

  2. To identify potential candidates among the NEFSH to be selected as directors in future.

  3. To assess knowledge and skills of the potential candidates before leadership training program.

  4. To design a training program for leaders to improve their leadership skills.

  5. To assess knowledge of the leaders after the training program.

LiteratureReview:

Themodern world is rapidly changing affecting almost every aspect oflife. As a result, healthcare has been continually undergoing atransformation that has driven various changes and uncertainties allover the industry. Since leadership is one of the most importantaspects of the modern healthcare sector, healthcare leaders have tokeep developing their skills and adapting new ones which will enablethem to better understand their work environment and lead theirorganizations successfully (VanVactorm, 2012). Today, leadersespecially in various health institutions in the United States ofAmerica are faced with numerous challenges such as filling positionsthey have been mandated to despite the shortages in qualified healthcare professionals. One such institution that is facing suchchallenges is the North East Florida Hospital (NEFSH). To overcomesuch challenges, the hospital management must equip themselves with abroad diversity of leadership skills. Among all factors that affectany organization, leadership has been proved to be the most importantand holds the central role in either the success or failure of anorganization.

Forhealthcareto be successful, they must be equipped with the excellentleadership skills. According to Ledlow and Coppola, leadership is oneof the most important criteria for any manager in the healthcareindustry. Leadership is the process through which a leader and theirstaff interact and as a result influence them toward achieving theset workplacegoals and objectives. Every leader must have the ability to provide acourse of action and see it through to the end (VanVactor,2012).The healthcare industry has been facing a number of challenges one ofthem being the lack of proper leadership. The leadership that existsin a particular health care has a both direct and indirect effect onthe quality of services offered to the clients therefore there needto do more to have the best skill especially for the leaders (Kelly,2012).

Inany given healthcare institution, it has been identified that theirleadership isinvolvedat three main stages management, governance and clinical care(Chambers,Iqbal, &ampWakley, m2001).&nbspResearchhas shown that the leadership at this three levels will not onlyaffect the peoples satisfaction, but it will also affect the trustpeople have on the trust people have on the management, teameffectiveness and individual commitment of everyday’s work (Ledlowand Coppola, 2011).Different studies have demonstrated that the significance ofleadership in any healthcare institution. A study carried out inEurope and United States that involved 1300 hospitals revealed thatwellmanagedhealthcare institutionsand with highly qualified and experience offered high standardservices and patient care (Frank-Stromborg&amp Olsen, 2004).

Astudy conducted by Roebuck (2011) found out that motivationalleaders canlift their employee’ performance by 57%. He isalso revealedthat a leader who cancommunicate clearlythe organizationsgoals to the individual can increase their individual effort by 28%.Various leadership programs have beendeveloped,but very few thorough studies have been carried to establish howeffective the programs are. Such programs have very minimal effectson the perception of the leader toward the entire organizationleadership issues. Ithas been proved that leadership occurs over a long a very long periodof time, therefore, leadership programs ought to take longer thanthey are usually done (Sherman, Schwarzkopf, and Kiger, 2013). .However,a study carried out by demonstrated that well designed leadershipdevelopment systems leads to increased revenues, by 7%, compared toother organizations that are run by leaders with poor leadershipskills (Rigolosi, 2013).

So,planning is acrucialstep to start thetrainingprogram. One of the areas that need improvement is on ensuring thatleaders are characterized by the bestleadership style. Also, the goodleader ought to possess highmotivational skills.Thirdly, whileseeking to improve healthcare leadership skills, it’s imperative tolook into the various factors that influence and affect the processof interactionbetween the staff and the leader(Sherman,Schwarzkopf, and Kiger, 2013). Additionally, aleaderneedsthe ability tomake asounddecision in to createand follow a strategic vision, maintain their responsibility and beable to makea soliddecision. Failure to develop a good work culture and environment willend up denying the leader the team support,and this is a recipe for failure.

METHODOLOGY:

  1. Job analysis:

Usingthe job analysis template, define leadership skills necessary for thedirector-level position.

  1. A -Survey ( about interest future plans) manager pool:

B- Ask the general directors:

Inthe NEFSH located in the capital city of Florida, MacClenny.UsingSimple random interview technique with health care leaders and healthcare providers in theNEFSH to obtain information that helped in making a well informeddecision about their interest future plans and the skills that theyare want to improve it.The interview was conducted using a questionnaire or check list.

  1. Pre-test assessment:

Basedon a reviewof relevant literature questionnaire to assess the knowledge of theleaders about skills that needed and the various ways of improvingleadership skills.

  1. Designing a training program for improving the leadership skills:

Thetrainingprogram should be designed to provide new knowledge, to facilitategroup discussion and to reinforce and clarify prior knowledge andbehavior.

  1. Post-test assessment:

Usingthe same questionnaire, Post-test should be administered directly atthe end of the training program to measure impact of the learning andto analyze the appropriateness and recognize the positive andnegative points of the training program in order to improve thequality of the training program.

Results

Jobanalysis – leadershipskills necessary

Fora leader to be successful, the study revealed that they must possessa number of key leadership skills, which are as follows

  1. Ability to delegate and mentor

  2. Good interpersonal communication skills

  3. Commitment to the vision of the organization

  4. Ability to motivate, inspire and bring out the best in others

  5. Posses high level of creativity and innovation

Survey

Thesurvey established that every decision a leader makes must begrounded on facts and truth. A leader needs to be aware of thefollowing facts before being engaged in major decision makingprocess.

  1. The Hospital vision and mission statement – the guiding philosophy

  2. The goals and objectives of the Hospital

  3. The expected changes in the industry and the environment the hospital operates in

  4. The availability of the required resources such as staff members, funds and community support.

Leadershipskills improvement needs

Thereis no perfect leader therefore, there is need for a leader tocontinually keep on improving on his or her leadership skills. Thesurvey revealed that the leader (at) the Hospital needed to make someimprovements on the following skills

  1. Time management skills

  2. Communication skills

  3. Teamwork skills

  4. Customer service and relationship management skills

Leadershiptraining program

Aleader never stops learning. The following step-by-step trainingprogram demonstrates how a leader can keep growing and developing.

Step1:Identification of the missing skills and qualities.

Step1: settinggoals and objectives for instance to become a better listener, tomentor a junior staff quarter, among others.

Step3:changeenvironment in favor of the set goals

Step4:Actualize the set goals through consistent practice and through thehelp of mentors and fellow leaders.

REFERENCES

Ledlow,G. R., &amp Coppola, M. N. (2011).Leadershipfor health professionals: Theory, skills, and applications.Sudbury, Mass: Jones and Bartlett.

Kelly,P. (2012). Nursingleadership &amp management.Clifton Park, NY: Cengage Learning.

Rigolosi,E. L. M. (2013). Managementand leadership in nursing and health care: An experiential approach.New York: Springer.

Frank-Stromborg,M., &amp Olsen, S. J. (2004).Instrumentsfor clinical health-care research.Sudbury, Mass: Jones and Bartlett Publishers.

Chambers,R., Iqbal, Z., &ampWakley, G. (2001).&nbspCardiovasculardisease matters in primary care.Stafford: Staffordshire University.

Sherman,R.O.,Schwarzkopf, R. and Kiger, A. J. (2013).Charge Nurse Perspectives onFrontline Leadership in Acute Care Environments.InternationalScholarly Research Network.Retrievedfrom &lt http://www.ncbi.nlm.nih.gov/pmc/articles/PMC3236392/&gt

VanVactor,J. D. (2012). Collaborative leadership model in the management ofhealth care. Journal of Business Research, 65(4), 555-561.doi:10.1016/j.jbusres.2011.02.021

Floridadepartment of children and families (2014).NorthEast Florida Hospital.Retrieved from&lthttp://www.myflfamilies.com/service-programs/mental-health/nefsh&gt

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